Monday, June 29 2009 | 11:00 AM (Malay Peninsula Standard Time)
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About the Class
Customer Service: It''s a basic concept we''re all familiar with. We all want it and we want it to be good. This seminar will introduce participants to the idea that customer service is a powerful competitive tool that can be used to create stronger market position and increase sales through customer retention and customer referral.
Language of instruction:
Keywords: quality customer service, customer service, customer referral, sales management, customer retention, market position, competitive tool
Profile Summary
Professor of a University