Teaches following Subjects/Exams
ESOL (Languages)
Language of Instruction:
English
Internet based Test: Speaking (TOEFL)
Language of Instruction:
English
English (Languages)
Language of Instruction:
English
Professional Experience
Technical Support Agent
Teletech Customer Solutions, Philippines
Apr 2004 - Aug 2004I provided first-tier technical support to DSL subscribers with connectivity problems and email issues. Customers, consisting mainly of Americans, Asians, and Hispanics, were in the United States. As an agent, one had to communicate with them on a daily basis, and instruct them about the connectivity process or about email setup procedures.
Agents were required to undergo a two-week American Accent and Conversational English program in preparation for the job.
Outbound Customer Service Associate
Etelecare International, Makati City, Philippines
Jan 2004 - Mar 2004This was a telemarketing position. I was part of a team which provided outsourced labor to a local and long distance service reseller in the United States. The target service subscribers were U.S. residents.
Education
Bacholor's Degree in Philosophy
University of Santo Tomas, Philippines
Jun 1999 - Mar 2003
I graduated with a bachelor's degree major in Philosophy, cum laude.