The test for screen sharing failed. What should I do?
If the test for screen sharing fails, you might have to check the status of Java plugin for your browser.
There could one of the following two reasons for failure:
1. Java plugin is disabled. Resolve it by going to browser settings and enable Java plugin
2. The Java version might require an update. Go to Java.comand update
I am facing audio/video & screen sharing problems while using the Virtual Classroom on Google Chrome browser.
WizIQ users who are running the Virtual Classroom on certain versions of Chrome browser may experience a delay in audio and video streaming, even with sufficient internet bandwidth.
You can use one of the following fixes:
- Download and install the WizIQ Desktop App for Windows®. To download the App, click here
- Upgrade your Google Chrome browser to version 28.0.1500.72 or above. Alternatively, use Internet Explorer, Firefox, Safari, or Opera browsers.
- In the existing Chrome (below version 28.0.1500.72), disable the default Flash Pepper (PPAPI) plugin by following these steps:
- Type chrome://pluginsin the browser tab.
- Click +to expand Detailsin the upper-right area of the screen.
- Locate the Shockwave Flash plugin in the list.
- Ensure that Shockwave Flash plugin of Type: NPAPI,is in the list and it is enabled.*
- Now locate the Shockwave Flash plugin of the Type: PPAPI (out-of-process).
- Click Disablefor the PPAPI Flash plugin.
- Re-launch the browser.
* If you do not have NPAPI type of Shockwave Flash plugin, then download the latest version of the Flash Playerfrom Adobe. On the download page, you may see a message: Adobe Flash Player is built-in but has been disabled.Ignore this message and uncheck the “Yes, install McAfee Security Scan Plus – optional”option before downloading the Flash Player.
I can't hear properly or there is a lag/dropped words in the voice or jerky video?
- Lag or dropped words in the voice occur due to slow Internet connection or high CPU usage.
- Check speed of your Internet connection using the system configuration test listed above.
- Close a few or all applications that you don’t require in the class to free system memory.
No one can hear me?
- If you are an attendee, ensure that the presenter has allowed you to use mic.
- Test your microphone in audio tests; make sure your mic is plugged in and is working.
- Check your microphone is not muted.
- If a particular attendee is not able to hear you, suggest ensuring
if the speakers are unmute and level of volume is sufficient.
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