I am a premium member but I can’t download recordings. What could be the problem?
The recordings are by default available for download to presenters of the classes. The presenter may further allow or disallow download of the recording to their attendees.
But if you were an attendee in a class no matter you are a premium member, you get the option to build and download the recording only if it has been enabled by the presenter. In such a case, if you want to download the recording you may request the presenter to allow attendees to download the recording.
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