10/29/2009 10:43:07 AM
Alfonso Posts 7	Hi, I´m having one weird problem with only audio classes. When I try to enable mic use for my attendee he gets a message that says something like "do you want to autorize wiziq to use camera and mic" but he can´t press any buttons.... After a short while I get a message that says "Jaime has denied access to mic and camera". After that he can´t interact in anyway in the class, he can´t write not even in the chat window. If he leaves the classroom and comes back , then he can write again, and I can enable him to write in the whiteboard but If I try to enable him to use mic, then we end up with the same problem. However we don´t seem to have this problem when I schedule audio&video class, but then we get too much latency :-( . He is running mac and I´m in windows vista, and this is the link to one of the classes where we had this problem: http://www.wiziq.com/tutorsession/detail.aspx?id=D305208EA70545BD857C5D918423BA62 Right now we are using skype for audio, which is a shame because I would love to be able to use the class recording feature. Well I hope you understand what I tried to explain. Thanks and keep up the good work.
	11/6/2009 11:28:33 PM
Sid Posts 22	Hi Alfonso, 1) Please ask your students to click "Allow" option in window that opens up at student end when you transfer them audio/video controls. If they deny then the audio/video devices on students end will be disabled. 2) Also ask your student to check the web camera compatibility with flash player here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_16453&sliceId=1 3) The audio and video class requires more internet bandwidth than audio class. In this class you had high latency which would have resulted in lag/delay in audio and video. In case you experience latency you switch to low audio quality and take back audio/video controls from some of the attendees.
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