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WizIQ Forum » Using WizIQ » Unable to synchronize webpage on co-browse
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8/11/2009 6:26:47 AM
Jai
Posts 1
When ever I try to open a website in the browser provided within the application, I get subjected message and I can not work any further.
8/12/2009 12:23:20 AM
TSB
Posts 97
Hi JAI

Please elaborate more on
1. Error message
2. Browser name (Internet Explorer, MOZILA FIREFOX or other)
3. Browser version. To check Browser version click HELP in menu bar and open ‘About xxxxxxx browser’.

Try this
Open this page and check the FLASH PLAYER installed in the browser, the latest 10.X (or higher) version should be there:
http://kb2.adobe.com/cps/155/tn_15507.html

Thanks
TSB
8/17/2009 8:34:17 AM
Sid
Posts 274
Please note web sharing has some limitations:-

1. Post log-in pages
You can successfully co-browse web pages that do not require posting back any credentials like username and password. Additionally, if you would try to submit any data or information from any webpage it will not be submitted.

2. Websites maintaining cookies
Accessing cookies of such websites from a different site is restricted by the web browsers or HTTP clients. So if you would try to browse a website that maintains cookies will not work.

3. JavaScript or Ajax based actions or pop-ups
Build-in security restrictions of browsers explicitly prevent fetching information between different domains. Any action, information say images or pop-ups that use JavaScript or Ajax will not work on a web page being browsed.
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WizIQ Forum » Using WizIQ » Unable to synchronize webpage on co-browse
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