Virtual Classroom >> Troubleshooting

• I cannot schedule a class. "You cannot connect to the remote server".

• When I click on the "Launch Class" icon, a blank page appears and nothing else comes?

• In the class we had a few audio problems like "hum" sound?

• I have echo on my headphones. Is there a way to alleviate this?

• I could not get into the class.

• I just tried again to upload a small PowerPoint presentation and it failed.

• My student is not being able to use his mic or any tools. He can hear me and see my whiteboard but nothing on his side worked.

• I was not able to see my student video or hear him.

• My cable modem internet connection was working very well but controls in the class froze?

• I could hear the teacher only faintly; there was quite a bit of delay; at some point I could not see the PowerPoint presentation. I had to reload the page to be able to see it.

• I have a few links embedded in the document I uploaded. They don't work?

• I tried to upload an .avi file in the live, online class. The file never uploaded?

• My web camera does not work?

• I got disconnected in the class. I tried to enter the class again but got this message "This user already exists".

• I was unable to type anything on whiteboard in a language other than English only. Does your platform support Unicode?

• My iMac built-in camera does not work. Do you support Mac?

• My browser (Mozilla, IE 7, and Opera) crashes whenever I try to start a class. What could be wrong?

• I could not get my camera to work. It was not listed as one of the cameras available.

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