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• Troubleshooting
• Features
• Media Player
• Content Upload
• Attendee List
• Screen Sharing
• Breakout Room
• Audio Video

Virtual Classroom: Troubleshooting

• Why do I see this message "You cannot connect to the remote server"?
• I could not get into the class. I''m unable to join a class.
• I was not able to see my student video or hear him.
• I could hear the teacher only faintly there was quite a bit of delay at some point I could not see the PowerPoint presentation. I had to reload the page to be able to see it.
• I have a few links embedded in the document I uploaded. They don't work?
• I tried to upload an .avi file in the live, online class. The file never uploaded?
• Why is my web camera not working?
• I got disconnected in the class. I tried to enter the class again but got this message "This user already exists".
• I was unable to type anything on whiteboard in a language other than English only. Does your platform support Unicode?
• My iMac built-in camera does not work. Do you support Mac?
• My browser (Mozilla, IE 7, and Opera) crashes whenever I try to start a class. What could be wrong?
• I couldn’t get my camera to work. It was not listed as one of the cameras available. Why?
• How can I install flash?
• How can I uninstall flash from my system?
• I have audio control and everyone can hear me except one attendee. What should I do to resolve this problem?
• I have audio controls but attendees in class/session cannot hear my voice, why?
• No audio device appears in my Adobe flash settings or Device settings window. It doesn’t list any drivers as shown in the below image. What does this means?
• Should I click on Allow when presenter gives me audio controls?
• There is a lot of feed-back or ECHO. I speak a sentence and I can hear my voice repeating the same sentence over and over again. Why is this happening?
• Why do I hear a lot of humming sound from other attendee’s end?
• To stop echo for Windows 7 follow the below given steps:
• Why is my video not visible to others?
• Why am I getting this message “You cannot enter the session”?
• Why do I get a message “You have been signed out of the session”?
• I uploaded a file and it jammed on 40%, what to do now?
• Why is file upload jammed on 0%?
• Why is my screen grayed out?
• Screen sharing is not working, it gets stuck at Java warning window. How can I resolve this?
• How can I block any attendee from the virtual classroom?
• Can a single camera work in WizIQ Virtual Classroom and some other source (say Skype) at the same time?
• My student is unable to use his microphone or any other tools. He can hear me and see my whiteboard but nothing on his side worked.
• I am using Google Chrome. I’m unable to share screen and audio/video quality is poor in my Virtual Classroom. How can I fix this?
• What are the network requirements to access the WizIQ Virtual Classroom?