Professional Experience Includes: Maximizing Productivity and Profits. Problem Solving. Quality and Productivity Improvement. Problem Resolution. Planning. Creating and Mapping Solutions. Creative Talent. Quality Control. Call Monitoring. Customer Development. Interpersonal and Communication• Implemented a "low value" complaint system. Improved complaint resolution by reducing cost of processing "low value" claims, which resulted in improved customer service.• Streamlined business processes within the office, which significantly increased operational efficiency levels.• Advised customers on the location, selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future.• Streamlined order entry system and improved accuracy of documentation, reducing shipping and order entry errors. Facilitated improved communication among departments.• Cut complaint rates from 90% to 50% for a global financial services provider; devised standardized work procedures that overcame operational deficiencies causing work backlogs and errors.• Surpassed colleagues' performances, frequently serving up to 150 customers daily in a high-pressure environment where customer enquiries were often protracted and time consuming.