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Presentation Transcript
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| Communication Skills for Effective Management : Communication Skills for Effective Management WELCOME
TO THE SESSION | | ABOUT THE TRAINER : ABOUT THE TRAINER Bhushan Bhatia -an Eminent Banker and reputed trainer with a nationalized bank in India.
Qualifications: MBA(HR), MA (Eng), LLB(Prof), CAIIB, PGDCA and holds Diplomas in Bank Management, Industrial Relations.
Undergone Trainings: IMPACT- Train the Trainers by University of Auckland, Six-Sigma by National Productivity Council.
Experience: More than 24 years experience as a Banker and Trainer.
Core areas of working are HR, Training, Credit, Forex and CBS.
Current Position: Working as a Senior Faculty in the Regional Staff College of a Nationalized bank in India. | | Communication Skills : Communication Skills Regardless of the size of business you are in – whether a large corporation, a small company, or even a home-based business – effective communication skills are essential for success.
The Session will help you to understand how to communicate your message in the best possible way. After completing this session, you should have a better understanding of how to communicate effectively – to individuals and groups, and using spoken, written and electronic communication. | | Effective Communication : Effective Communication Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication. | | Communication Process : Communication Process | | Barrier to the Communication : Barrier to the Communication Problems with communication can pop-up at every stage of the communication process (which consists of the sender, encoding, the channel, decoding, the receiver, feedback and the context. At each stage, there is the potential for misunderstanding and confusion.
To be an effective communicator and to get your point across without misunderstanding and confusion, your goal should be to lessen the frequency of problems at each stage of this process, with clear, concise, accurate, well-planned communications. | | Barriers to the Communication : Barriers to the Communication To deliver your messages effectively, you must commit to breaking down the barriers that exist within each of these stages of the communication process.
Let’s begin with the message itself. If your message is too lengthy, disorganized, or contains errors, you can expect the message to be misunderstood and misinterpreted. Use of poor verbal and body language can also confuse the message.
Barriers in context tend to stem from senders offering too much information too fast. When in doubt here, less is oftentimes more. It is best to be mindful of the demands on other people’s time, especially in today’s ultra-busy society. | | Making a Great First Impression! : Making a Great First Impression! It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time. In this short time, the other person forms an opinion about you based on your appearance, your body language, your demeanor, your mannerisms, and how you are dressed.
With every new encounter, you are evaluated and yet another person’s impression of you is formed. These first impression can be nearly impossible to reverse or undo.
So, whether they are in your career or social life, it’s important to know how to create a good first impression. | | Tips for Making a Great 1st Impression : Tips for Making a Great 1st Impression Be on time
Use of Body Language
A Winning Smile
Present Yourself Appropriately
Be Open and Confident
Small Talks go a Long way
Be Positive
Be Courteous and Attentive
Key Points | | Better Public Speaking : Better Public Speaking Ensure Your Words Are Always Understood
Understand the purpose of the message
Keep the message clear and concise
Be prepared
Be vivid when delivering the message
Keep it Simple
Make it an unforgetable delivery
Understand what you want to achieve
Before you start working on your talk or presentation, it's vital that you really understand what you want to say, who you want to tell and why they might want to hear it. To do this, ask yourself: Who? What? How? When? Where? Why? | | Active Listening : Active Listening HEAR WHAT PEOPLE ARE REALLY SAYING
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.
We Listen to learn, understand, enjoy and get information.
Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others.
If you're finding it particularly difficult to concentrate on what someone is saying, try repeating their words mentally as they say it – this will reinforce their message and help you control mind drift. | | Win-Win Negotiation : Win-Win Negotiation Goals: what do you want to get out of the negotiation?
Alternatives: if you don’t reach agreement with the other person, what alternatives do you have?
Relationships: what is the history of the relationship? Could or should this history impact the negotiation?
Expected outcomes: what outcome will people be expecting from this negotiation?
The consequences: what are the consequences for you of winning or losing this negotiation? What are the consequences for the other person?
Power: who has what power in the relationship? Who controls resources? Possible solutions: based on all of the considerations, what possible compromises might there be? | | Some Techniques for better communication : Some Techniques for better communication The Johari Window - Helping people understand one-another
Better Public Speaking - Ensure your words are always understood
Writing Skills - Before you write it down, know this
Use of Body Language – Your actions should speak what u say
Effective Email - Communicate clearly in the technology age
Ice Breakers - Setting the scene for productive meetings
Running Productive Meetings
Win-Win Negotiation
Speaking to an Audience - Communicate complex ideas successfully
Active Listening - Hear what people are really saying | | Communication in Different Situations : Communication in Different Situations Communicating in a Crisis - Don't shut down communication
Chunking - Grouping information so it's more easily understood
Communications Planning - Getting the right message over, in the right way
Concept Attainment - Reaching a shared understanding of important ideas
Empathic Listening - Going beyond active listening
Jargon Busting - Communicating without creating barriers
Nominal Group Technique - Prioritizing issues and projects to achieve consensus
Questioning Techniques - Asking questions effectively
Role Playing - Preparing for difficult conversations and situations
Creating a Value Proposition - Simply and clearly communicate the benefits of your product, service or idea | | Contact Information about the Trainer : Contact Information about the Trainer bhushan301@yahoo.co.in
+91 9876756600 (Mobile)
+91 172 4622020 (Landline) | | Slide 16 : THANK YOU |
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