Courses / Technology and Programming Online/ Computer / Technical Help Desk Support

Computer / Technical Help Desk Support

Ideal for anyone employed or looking for employment as a Computer or Technical Support

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Price: $250

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Course Highlights

6 LIVE interactive online classes
Learn how to operate a Computer Help Desk Support
Familiarize yourself with intricacies of the Support job
Instructed by instructor with 11 years of relevant experience
An online test will be conducted to assess your performance

About the Course

Language of Instruction: English

Course Description

Computer / Technical Help Desk Support aims at keeping your computer systems more fun and operational!

So, what does a Computer Help Desk analyst do?

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates

Designed to familiarize you with intricacies of Computer / Technical Help Desk Support job, this online course includes 6 LIVE interactive online classes.

In addition, you also get access to comprehensive study notes in form of PPTs + PDFs.

Computer / Technical Help Desk Support online course covers:

Know how to sort out printing problem
Log in problem
Browsing problem
Antivirus problem
Update Computer knowledge
Computer support and troubleshooting

How do I fix illegal operations
I have problems in Windows after installing new software.
My computer is running slow what steps can I do to fix it?
How to fix an invalid page fault
Not a valid win32 application
Missing Microsoft Windows .dll files.
My Windows computer boots up slow
How do I fix the Windows blue screen errors?
Section containing a listing of all our questions and answers

Computer support assistance to people with system problems
Computer support to clean, install and modify operating systems and software programs, such as virus protection and word processing (different versions)
Diagnose and solve computer issues
Attitude in helping others solve their basic computer problems

Computer / Technical Help Desk Support course package:

6 LIVE interactive online classes + Access to class recordings
Courseware: PPT + PDF
1 online test

Course outline:

Class No.	Topic	Class Duration
1	How do I fix illegal operations ?	30 mins
2	I have problems in Windows after installing new software	1 Hour
3	My computer is running slow what steps can I do to fix it ?	1 Hour
4	How to fix an invalid page fault	1 Hour
5	How to fix a fatal exception error	1 Hour
6	How to fix a general protection fault	30 Min

About the Instructor

evelyn
nigeria

Ms. Nkechi Evelyn Yayock has been working in this field for last 11 years.

Qualifications:

PGD in Chemical Engineering, 1998, Rivers State University of Science and Technology
Bachelor of Science (B.Sc/ed) in Computer Science/Mathematics, 1995, University Of Agriculture, Makurdi, Nigeria

Evelyn stays in Nigeria.

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