Courses / Community Manager by Get Satisfaction

Community Manager by Get Satisfaction

Train and Certify Community Managers | Session II | April 2012


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Price: $395

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14 Learners are taking this course

and 3 more learners...

Course Highlights

  • Know what to expect and how to respond to different types of online.
  • Learn how to measure community success and how to affect it.
  • Find out what software tools to use (other than Get Satisfaction ;) )
  • Learn best practices around building community engagement.
  • Gain access to templates, content and messaging strategies and more.

About the Course

Language of Instruction: English

Course Description

 

This course is designed to provide you with the necessary knowledge to manage and moderate an online community.

 

What does this course cover?

 

Community Moderation:

 

  • Healthy Communities - Understand the theory of healthy communities (lecture, discussion)
  • Community Roles - Understand the roles of a community moderator, manager, strategist (lecture, discussion)
  • Tools / Technology - Familiarity with the major tools used by community professionals (lecture, examples)
  • Managing Abuse - Strong understanding of discovering abuse and classifying it correctly (lecture, examples, discussion)

 

Community Management:

 

  • A Positive Environment - Proficiency in maintaining a positive environment - preparing for, and reacting to negativity (lecture, exercise, discussion)
  • Presence, Style & Tone - Familiarity with content creation (lecture)
  • Policies & Guidelines - Strong understanding in developing policies and procedures along with developing a comprehensive Abuse Grid (lecture, examples, discussion)
  • Keeping House – Understanding of curation best practices (lecture, discussion)
  • Build Engagement – Understanding how to effectively categorize and engage with various user archetypes (lecture, discussion)
  • Measuring Success - Measure the health of a community (lecture, discussion)

 

This course will benefit current and prospective Community Managers!

 

Classes Schedule:

 

Healthy Communities

  • Tuesday, April 10, 2012 11:30 AM (EST) | 1 Hour

 

Community Roles

  • Thursday, April 12, 2012 11:30 AM (EST) | 1 Hour

 

Tools/Technology

  • Tuesday, April 17, 2012 11:30 AM (EST) | 1 Hour

 

Managing Abuse

  • Thursday, April 19, 2012 11:30 AM (EST) | 1 Hour

 

A Positive environment

  • Tuesday, April 24, 2012 11:30 AM (EST) | 1 Hour

 

Presence, Style & Tone

  • Thursday, April 26, 2012 11:30 AM (EST) | 1 Hour

 

Policies and Guidelines

  • Tuesday, May 01, 2012 11:30 AM (EST) | 1 Hour

 

Keeping House

  • Thursday, May 3, 2012 11:30 AM (EST) | 1 Hour

 

Build Engadgement

  • Tuesday, May 8, 2012 11:30 AM (EST) | 1 Hour

 

Measuring Success

  • Thursday, May 10, 2012 11:30 AM (EST) | 1 Hour

 

About the Instructor

Get Satisfaction
San Francisco, United States

Testimonial
love Robyn!

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