Start April 10, 2012.

Community Manager by Get SatisfactionONLINE COURSE

Train and Certify Community Managers | Session II | April 2012

Price: $395

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About the Course

love Robyn! By: Marissa Rosen

Great stuff - everyone in social media needs to understand the corporate disaster plan and how they fit in. By: Sandra Gualtieri

I am a complete rookie to all of this stuff, & Robyn taught it @ just the right rate. I love learnin By: Michael J. Healey

Very nice and informative first class! I enjoyed the two case studies presented. :-) By: RJ Kozain

Course Description

Language of Instruction:English|Category: Community Development: Health, Society and Culture; Community Organizing: Health, Society and Culture

This course is designed to provide you with the necessary knowledge to manage and moderate an online community.

What does this course cover?

Community Moderation:

Healthy Communities - Understand the theory of healthy communities (lecture, discussion)
Community Roles - Understand the roles of a community moderator, manager, strategist (lecture, discussion)
Tools / Technology - Familiarity with the major tools used by community professionals (lecture, examples)
Managing Abuse - Strong understanding of discovering abuse and classifying it correctly (lecture, examples, discussion)

Community Management:

A Positive Environment - Proficiency in maintaining a positive environment - preparing for, and reacting to negativity (lecture, exercise, discussion)
Presence, Style & Tone - Familiarity with content creation (lecture)
Policies & Guidelines - Strong understanding in developing policies and procedures along with developing a comprehensive Abuse Grid (lecture, examples, discussion)
Keeping House – Understanding of curation best practices (lecture, discussion)
Build Engagement – Understanding how to effectively categorize and engage with various user archetypes (lecture, discussion)
Measuring Success - Measure the health of a community (lecture, discussion)

This course will benefit current and prospective Community Managers!

Classes Schedule:

Healthy Communities

Tuesday, April 10, 2012 11:30 AM (EST) | 1 Hour

Community Roles

Thursday, April 12, 2012 11:30 AM (EST) | 1 Hour

Tools/Technology

Tuesday, April 17, 2012 11:30 AM (EST) | 1 Hour

Managing Abuse

Thursday, April 19, 2012 11:30 AM (EST) | 1 Hour

A Positive environment

Tuesday, April 24, 2012 11:30 AM (EST) | 1 Hour

Presence, Style & Tone

Thursday, April 26, 2012 11:30 AM (EST) | 1 Hour

Policies and Guidelines

Tuesday, May 01, 2012 11:30 AM (EST) | 1 Hour

Keeping House

Thursday, May 3, 2012 11:30 AM (EST) | 1 Hour

Build Engadgement

Tuesday, May 8, 2012 11:30 AM (EST) | 1 Hour

Measuring Success

Thursday, May 10, 2012 11:30 AM (EST) | 1 Hour

Comments

13 Learners are taking this course

Course Highlights

Know what to expect and how to respond to different types of online.

Learn how to measure community success and how to affect it.

Find out what software tools to use (other than Get Satisfaction ;) )

Learn best practices around building community engagement.

Gain access to templates, content and messaging strategies and more.

About Course Provider

Get Satisfaction

San Francisco, United States

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7 Members Recommend