Course Description

Language of Instruction:Arabic, English|Category: Speaking

If you call, you need to attend this one of its kind online interactive course for marketers, sales people, account managers and support personnel!

This course would be useful for anyone who needs to be on the phone full or part of their day.

Telecalling industry is one of the fastest growing employment options worldwide. Almost every budding business or office needs telecallers to interact with prospective clients or customers. Each year millions of people get hired to work in telesales, support or customer service. However, given the cut throat competition, very few make it to the next level. Successful handling of the telecall is an important criterion to move up the ladder. This course will show you how to be successful with your telecalls. The course is designed for freshers, sales, marketing, account managers, associates, operators who are looking to learn important aspects of telecalling. This course will also benefit those who are starting an early career within mini call center or a help desk. From opening of the call to the call closure, each aspect of telecalling will be covered in detail.

What’s in the course:

• 5 LIVE interactive online classes
• Forever access to the class recordings once the class is over
• Course timings: Monday, Tuesday, Wednesday, and Thursday between 8 PM- 11 PM (GST);
  Friday between 3 PM – 6 PM (GST); and Saturday between 5 PM – 11 PM (GST)
• Online access to study material in English language

About the instructor:

Course instructor, Duaa Muraad is a very successful Freelance Trainer who has worked and trained people in this industry from last 17 years. She has diversified experience in spearheading initiatives in Customer Service Management, Vertical Vocational Training, Coaching, change management, project management, business development and business optimization within the banking and real estate sectors. She has been given scholarships in almost all aspects of service and relationship management, BPR, project turnaround, PLC management and mentoring which enabled her to establish strategic relationships to enhance profitability at all organizations she worked for during her employment career. She is Bachelors in Arts from Humberside University, United Kingdom and was the Highest Sales Achiever in the year 2007, CBD issue. She is currently pursuing her PMP certification. Duaa Muarad is curenly based in Dubai, UAE.

Course outline:

• How to maintain your voice or tone on the phone
• Opening the call
• Transferring calls
• Handling difficult calls
• Managing complaints
• Putting someone on hold
• Taking Notes while handling multiple tasks
• Stress Management Tips
• Making an outbound call
• Call closure