Proven accomplishments in technology operations management encompassing network operations, distributed computing, service level management and IT Asset Management. Combine strong industry knowledge, strategic thinking capabilities and business leadership skills to consistently manage complex scheduling, lead high performance, motivated teams and implement efficient processes and tools that ensure smooth operations and quality customer service. Strong communicator, effective negotiator and motivational team builder, able to effectively communicate needs and merge disparate teams in the support of organizational objectives. Respected for a wide range of industry knowledge, solid sense of integrity and demonstrated passion for industry as a whole. Experience spans the breadth of IT Management areas including Network Operations, Help Desk, Operations and Logistics management, Service Level Management, Analysis & Reporting, Asset Management, Software Implementation and Business Process Reengineering (BPR) and project management.