Online Teaching

Face to Face Teaching

ESL Instructor

OneUP, Japan

Aug 2010 - Present

Business English Conversation

Monetized Internet technologies by developing, implementing and distributing new products across Canada.

I managed national projects and liaised between Engineering, Operations, Marketing, Customer Care, and Technical Operations teams to foster service alignment in regions Nationally (Canada).

Lead a continually top producing team. Motivated peers and staff to convey a manner of excellence when promoting product and services.

I proactively upgraded our technical service representatives technical abilities and telephone techniques.

Monitored and managed over 25 call queues while leading the technical support department.

B.Sc. Computer Science

The University of Calgary, Alberta, Canada

Sep 2003 - May 2007