Online Teaching

Face to Face Teaching

Trainer/Asst.Manager

Sutherland Global Services, India

Jan 2003 - May 2008

Computer Hardware/Windows/Help Desk

As a member of Trading Server Management Group, I am responsible for exchange connectivity, Server downtime, Backup & Maintenance, change management and patch management for southern region.
* Responsible for administering 14 servers on Windows Server 2003 & Windows /2000/XP
* Responsible for managing VERITAS backup Manager.
* Testing software (Odin/Neat) and computer equipment prior to 'go live'.
* Perform telephone and in-person technical support to on-site and off-site emplo

* Worked as a Team Leader for Dell CTS Technical Support.
* Managing team's performance as per client's requirements.
* Providing hands on assistance to the team both through direct intervention and mentoring.
* Assist the Operations Manager to build a highly effective measurement and analysis system and initiate appropriate action plans.
* Identifying process re-engineering opportunities and implementing best practices.
* Coaching and feedback to enhance team performance. <

* Served as the Asst.Manager with the Educational Services team.
* Designed, developed and delivered curriculum courses for internal eLearning customers with the enterprise-wide launch of Wireless and Notebook Support.
* Coordinated Help Desk training for new and existing staff throughout India in the lines of client requirement to improve resolution rate and customer satisfaction. Responsible for designing MSV assessments to identify tranining needs.
* Responsible for planning &

* Responsible for providing technical support for the front line executive's.
* Responsible for mentoring/coordinating training activities to improve Help desk operation performance.
* Responsible for the repair and maintenance of printers, monitors, scanners and hardware.
* Provided assistance at the helpdesk providing technical support by phone and in person to the overseas customers (Dell/Gateway).
* Responsible for loading new software and systems on existing equipment. <

Joined Core BPO in April 2002 as a Team Member and was promoted as a Mentor/Training Coordinator within 9 months.

Provide Technical Support to North American customers(Voice/Chat/Email)

* Responsible for installing operating systems,other required software's,repair and maintenance of printers, monitors, scanners and hardware.
* Provided assistance at the in-house helpdesk providing technical support by phone and in person to the facilities staff.
* Responsible for administering nine servers on Windows Server 2003 & Windows NT 4.0/2000/XP
* Responsible for setting up organization's firewall settings, monitoring and altering the system security policies on a need ba

* Worked as a Freelancer/Trainee in 5 Star computer, Excel computers & Yantriq systems.
* Key player installation of workstations, servers and networking hardware's.
* Setup workstations on a NOVELL network in Hindu Mission Hospital Tambaram, Chennai
* Added and deleted users and assigned rights to individual users
* General maintenance and upgrades of seventeen workstations
* Hardware repair and installations
* Installation of computer software programs
* Responsible

BBA

Annamalai University, India

Jun 1995 - Jun 1999

Dell Certified Trainer

Tamil nadu, India

Year Of Passing: 2008

Certified Novell Netware Administrator

Onward Novell Education, India

Year Of Passing: 1997

Diploma in Computer Hardware

Tamil nadu, India

Year Of Passing: 1996

Diploma in Computer Networking

Tamil nadu, India

Year Of Passing: 1996